| Faq
Shop On-line
1.
SHIPPING
With Express courier UPS express Service, in three days.
Shipping cost include a charge for packing and shipment.
2. WARRANTY
Warranty from manufacturer.
All the things of Galleria Ponte Vecchio, are insured
in case of damaged items during shipment. IF the customer
receive broken pieces, he must contact
UPS customer care in your city,
to open a claim for inspection by
UPS of damaged item.It is important;to keep the whole
wrapping and the damaged item,
penalty the loss of insurance warranty,
contemporaneously the customer will send; an e-mail
with a concealed bad order report, and some photoes of the
of the damaged items.
3.
PRICES AND PAYMENT
The Galleria Ponte Vecchio reserve yourself to modify prices
in any moment, in conseguence of market change
and/or printing error.
At the moment of the shipment, there is a form, whitout
shipment cost.
Our payment condition are:
A - SWIFT transaction by bank
B - Credit card payment
4.
NOBODY IS AT HOME WHEN THE COURIER TRY TO DELIVERY A BOX
If
nobody is at home the courier leave a notice
to contact the courier center to come to an understanding
concerning the redelivery of the item.
5.
ITEM NOT AVAILABLE
Our produts made by talented craftsman need
a period from thirty to fourty days to
delivery
6.
REFUSE ORDER
The order can be refused in these case:
1)The phone number required with the order do not
correspond to any subscriber.
2)The phone number that correspond to a particular address
is; different from the customer one written in the order
form.
7.
CANCELED ORDER
If you have; done a mistake in the choices of the items
or simply if you decide to canceled an order; with items,
in about 12 hours you must be sent an
e-mail to: info@ceramichepontevecchio.com
8.
RETURNED ITEM
If you want to return item it is; necessary to send
an e-mail to the customer care to the address: info@ceramichepontevecchio.com
to agree formalities; to credit or replacement
and to have the autorization number of return.
the items will be return in their original package
and with consistent box.
The delivery receipt and the external label on the box
will be have the autorization number of the return.
The item that arrive to us whitout these information will be rejected
will return to sender with a carriage forward.
9.
FORCE MAJEURE
In any case of force majeure, or by chance, we are not
responsible for delay or non-delivery and we will have
the authority; to cancel all or just a part the contract
or to suspend or to delay the execution.
10.
COMPETENCE
For any controversy; the jujurisdiction is the Florence Court.
INFORMATION to the customers of Galleria Ponte Vecchio in order
to the law number 675/96 art.10 e 13
The use of personal information that concer you are; finalized
to give you the oppotunity; to have business information ,
or to buy items by internet from
Galleria Ponte Vecchio or from other concern that
work through internet business.
- that the same use can be develop ttrough electronics
processing;
- that you can; oppose, if you want, to the treatment
of your personal information, whitoutn any our prejudice
towards you; in this case Galleria Ponte Vecchio
will provvide; immediately to erase your information
without any charge for you;
- that your personal information, if you approve;
barring a square in the order, can be send to the
other concern that work in the world of internet
business;
- that at the point 13 of the law 675/96 gave you some
rights like access, integration, updating,
opposition for rightful reason of acceptance to
treatment in order to the directly marketing;
- that the owner of this treatment is; Galleria
Ponte Vecchio in the centre of Florence - Guicciardini Street, 104r
CAP 50125
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